Refund policy

1. Right to cancel

For digital services activated immediately, the right to cancel ends when the subscription is activated with the customer’s explicit consent. Before activation, the customer may cancel the order without charge.

2. Request deadline

A refund request must be submitted from the customer account or registered email address to support and must include the order number.

3. When refunds are approved

A refund is approved when the service has not been activated, when a payment was made twice, or when the operator cannot provide the agreed service.

4. When a refund is unavailable

Refunds are not provided for a period already used, for breaches of the terms of use, or for unavailable content whose rights were never confirmed and which was not declared as part of the plan.

5. Refund method and processing time

An approved refund is returned to the account from which the payment was made. Processing time depends on the bank.